Warranty Claims Programs and PoliciesHomerun Products warranty programs enhance our manufacturing partners' warranties and are designed to ensure maximum value for the investment. Becoming familiar with these concepts, tips and, policies will help ensure a delightful, hassle-free experience.
For non-EuroCAST cookware products, please refer to their product pages for care and warranty information.
EuroCAST Warranty Policies and Programs
Let’s start by understanding two concepts: Defects and Damage.
Defects: Defects generally are out of the box imperfections related to shape, the removable handle, the silver ferrous plate or the cooking surface. These defects usually occur during the manufacturing or shipping process. Manufacturing defects for EuroCAST products are rare. It is suggested to examine each piece of cookware following purchase.
The cookware is durable, not indestructible. If the cookware is properly cared for, the ceramic and titanium surface should provide years of easy cooking and cleaning performance. Become familiar with the EuroCAST pan care instructions.
Over time a pan's cooking surface may experience a brown discoloration. The same is also true for the exterior sides of a pan. This may be a sign of using excessive heat during cooking. EuroCAST cookware is not designed to cook on high heat for extended time. Doing so will hurt the pan's performance.
What about cosmetic defects? Cosmetic defects include discoloration and scratches on the outside (non-cooking area) of your cookware. Cosmetics defects do not affect the cookware’s performance and usually occur when pan care guidelines are not followed.
Damage: Damage is the result of misuse which includes neglecting our pan use and care instructions. For example, damage that results from:
- The most common problems result when continuously cooking with high heat. The Ferrous plate eliminates the need to overheat the cookware.
- Using metal tools with your cookware
- Failing to remove a pan from heat after use
- Cleaning with abrasives or in a dishwasher
Damage that results from these types of misuse are typically NOT covered by our manufacturing defect warranty but still qualifies for our lifetime return and replace program (see below.)
Be sure to read the Pan Care Guidelines. This will help insure the value and performance of EuroCAST for years to come.
What to do if you think you discovered a manufacturing defect.
We try to make the process of replacing defective cookware as easy as possible. For this reason, we strongly encourage each customer to securely store their purchase receipt and warranty certificate. The warranty certificate is emailed to the address provided at the time of purchase. Note that warranties are not transferable.
Here is the process:
Email us at firstname.lastname@example.org and include the following items:
- First and last name on the order and the email address provided
- Copy of your warranty certificate emailed on date of purchase
- Name & Location of store or event where product was purchased.
- Four photographs: 1) overhead view of pan, 2) bottom of pan, 3) cooking surface and 4) overhead view of pan using a tape measure showing the widest distance from one side to the other side.
The Customer Relations team will use the information above to prepare the warranty claim for review. Without the information required warranty claims may be delayed or denied. Once the claim is properly prepared, a decision will be made within 24 hours. The purchaser will be notified by the Customer Relations team via email.
If the defect is a result of a manufacturing error AND reported within two (2) years from your purchase date, we will ship you a new replacement. If you purchased a set, we will replace the defective item(s) rather than the entire set.
If the damage is the result of improper use, we will offer you our “Return and Replace Program.” What is that? Glad you asked! Read on to find out.
What to do if your pan has become damaged?
First of all, do not panic or berate yourself. Cooking is a full-contact sport and, if you cook on a regular basis, chances are you are going to damage your EuroCAST cookware at some point. Truth be told, we use our EuroCAST cookware just about every day and sometimes grab a metal spatula when we should grab a silicone version.
That is why we created the EuroCAST Lifetime Return and Replace program.
The EuroCAST Return and Replace Program enables you to return your less-than-lovingly used cookware for brand new replacement for 50 percent of the price you paid when you purchased it … no judgement and no questions for as long as you own your EuroCAST cookware. Replace a single pot or pan or replace your whole set. If you purchased a set and would like to replace just one or a few items, we will prorate the difference.
Note that you are responsible for the cost to ship your cookware to us. We will pick up the bill to get your new EuroCAST cookware back to you.
Questions? Send us a note at email@example.com
This information may have been included with your purchase. You can also download this information at these links:
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