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        Glass lids are not covered by the no cost Full Replacement Warranty if damaged due to use, care, or dropped.

        Warranty Claims Programs and Policies

        Homerun Products warranty programs enhance our manufacturing partners' warranties and are designed to ensure maximum value for the investment. Becoming familiar with these concepts, tips and, policies will help ensure a delightful, hassle-free experience.

        For non-EuroCAST cookware products, please refer to their product pages for care and warranty information.

        EuroCAST Warranty Policies and Programs

        Let’s start by understanding two concepts: Defects and Damage.

        Defects: Defects generally are out of the box imperfections related to shape, the removable handle, the silver ferrous plate or the cooking surface. These defects usually occur during the manufacturing or shipping process. Manufacturing defects for EuroCAST products are rare. It is suggested to examine each piece of cookware following purchase.

        The cookware is durable, not indestructible. When the cookware is properly cared for, the ceramic and titanium surface should provide years of easy cooking and cleaning performance. Become familiar with the EuroCAST pan care instructions.

        Over time a pan's cooking surface may experience a brown discoloration. The same is also true for the exterior sides of a pan. This may be a sign of using excessive heat during cooking. EuroCAST cookware is not designed to cook on high heat for extended time. Doing so will hurt the pan's performance.

        What about cosmetic defects? Cosmetic defects include discoloration and scratches on the outside (non-cooking area) of your cookware. Cosmetics defects do not affect the cookware’s performance and usually occur when pan care guidelines are not followed.

        Damage: Damage is the result of misuse which includes neglecting our pan use and care instructions. For example, damage that results from:

        • The most common problems result when continuously cooking with high heat. The Ferrous plate eliminates the need to overheat the cookware.
        • Using metal tools with your cookware
        • Failing to remove a pan from heat after use
        • Cleaning with abrasives or in a dishwasher

        Damage that results from these types of misuse are typically NOT covered by our manufacturing defect warranty but still qualifies for our lifetime return and replace program (see below.)

        Be sure to read the Pan Care Guidelines. This will help insure the value and performance of EuroCAST for years to come.

        Before making a warranty claim please be prepared with basic information including the name of the original purchaser, the date of the original purchase, the email address of the original purchaser, and the location of the original purchase (eg) website, retail store, or public event.

        A warranty certificate was emailed to the original purchaser on the day of purchase. This document becomes important during the warranty process. For this reason, we encourage each customer to save the warranty certificate.

        Note; warranties are not transferable.

        Here is the process:
        Email us at and include the following items:

        1) A copy of the warranty certificate emailed to the purchaser on the original date of purchase.

        2) The product purchase receipt is a substitute if the warranty certificate cannot be found.

        3) Identify where the original purchase was made (eg) website, retail store, or public event.

        4) Send a picture showing an overhead view of each of the following:

        a) the cooking surface of the item(s) in question

        b) the silver surface bottom of the item(s) in question

        c) the specific defect of the item(s) in question

        d) a tape measure from side to side of the widest part of the item(s) in question

            The Customer Relations team will use the information above to prepare the warranty claim for review. Warranty claim determinations cannot be processed without the information above. Once the claim is properly prepared, it will be processed. The purchaser will be notified by the Customer Relations team via email.

            If the defect is a result of a manufacturing error AND reported within two (2) years from your purchase date, we will ship you a new replacement at no additional cost. If you purchased a set, we will replace the defective item(s) rather than the entire set.

            If the damage is the result of improper use or care, Homerun-Products will offer you our “Return and Replace Program.” What is that? Glad you asked! Read on to find out.

            What to do if your pan has become damaged?

            First of all, do not panic or berate yourself. Cooking is a full-contact sport and, if you cook on a regular basis, chances are you are going to damage your EuroCAST cookware at some point. Truth be told, we use our EuroCAST cookware just about every day and sometimes grab a metal spatula when we should grab a silicone version.

            That is why we created the EuroCAST Lifetime Return and Replace program.

            The EuroCAST Return and Replace Program enables you to return your less-than-lovingly used cookware for brand new replacement for 50 percent of the price you paid when you purchased it … no judgement and no questions for as long as you own your EuroCAST cookware. Replace a single pot or pan or replace your whole set. If you purchased a set and would like to replace just one or a few items, we will prorate the difference.

            Note that you are responsible for the cost to ship your cookware to us. We will pick up the bill to get your new EuroCAST cookware back to you.

            Questions? Send us a note at


            This information may have been included with your purchase. You can also download this information at these links:

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